Eternal Gleams Shipping Information

Receiving Time = Processing Time + Shipping Time

Processing:

The order processing time depends on the quality check, packaging, and stock status of the individual product. Typically, it takes 1-2 business days to process your order, but some items may require 3-5 business days. If the processing time exceeds expectations, we will notify you via email.

Shipping Rates & Shipping Time:

Free Shipping on All Orders

The average shipping times are as follows:

Location	Estimated Shipping Time
United States	5 - 12 Business Days
Canada	8 - 15 Business Days
Australia	8 - 15 Business Days
Europe	8 - 15 Business Days
Worldwide	8 - 15 Business Days

Attention:

The shipping times listed above are estimated times of arrival (ETA). Most parcels are delivered within these time frames. However, due to COVID-19, international flight resources are limited, and severe epidemic situations overseas may cause delays in parcel processing and delivery services in destination countries.

Important Shipping Details:

• Ensure your shipping address includes sufficient details for smooth delivery, ideally accurate to the apartment/unit number.
• A correct email is required for order confirmation and shipping notifications.
• A phone number is necessary for the delivery person to contact you if needed.

Shipping Exceptions:

Eternal Gleams is not responsible for unsuccessful deliveries caused by incorrect, insufficient, or incomplete shipping addresses, wrong postal/zip codes, or blank mobile columns. Non-delivery or extra shipping costs due to personal reasons will not be covered by Eternal Gleams.

We ship to P.O. Box addresses and Military Addresses (APO/FPO) via standard shipping methods. Expedited shipping methods are not available for P.O. Box or Military Addresses (APO/FPO). Shipping to outlying territories, remote areas, and islands, as well as Military Addresses (APO/FPO), typically takes longer than normal delivery times.

Public Holidays & Extreme Weather:

Shipping times may be affected during public holidays or extreme weather, as manufacturers and carriers might limit or stop their operations. Normal service resumes once the holiday or extreme weather ends.

Order Tracking:

Detailed tracking is available once the order arrives in the destination country. Please allow some working days for delivery to your address, even if tracking initially shows "not found."

Extended Shipping Times for Certain Regions:

• Middle East (e.g., Turkey, UAE, Saudi Arabia, Kuwait): 15-25 working days
• Latin America (e.g., Brazil, Chile, Colombia, Guatemala, Peru): 20-35 working days
• Africa (e.g., South Africa, Egypt): 12-25 working days
• Asia (e.g., Philippines, Indonesia, India): 10-25 working days

If you have any questions about shipping, please contact our customer service at contact@eternalgleams.com. We will respond as soon as possible. Thank you!